Privacy Policy

At Pizzana ("we," "us," "our," or "the Company"), we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizzana-meal.digital (the "Website"), place food orders, interact with our digital services, or otherwise engage with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our Website immediately.

This Privacy Policy applies to all users located in the United States and is designed to comply with applicable federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant state and federal consumer protection statutes.

1. Company Information

The data controller responsible for your personal information is:

For all privacy-related inquiries, requests, or complaints, please contact us directly using the information provided above or refer to the contact section at the end of this document.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our services to you. The categories of personal information we may collect include the following:

2.1 Personal Identification Information

When you register an account, place an order, or contact us directly, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Date of birth (where age verification is required)
• Username and password for account access
• Payment information (credit/debit card numbers, billing details — processed securely through encrypted third-party payment processors)

2.2 Order and Transaction Data

When you place a food order through our Website, we collect:

• Order history and food preferences
• Delivery instructions and special dietary requests
• Transaction amounts, dates, and payment methods used
• Promotional codes or discounts applied
• Feedback and reviews submitted regarding orders

2.3 Usage Data and Technical Information

When you access and use our Website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Referring URLs and exit pages
• Date and time of your visit
• Search queries entered on our Website
• Error logs and crash reports

2.4 Cookie and Tracking Data

Our Website uses cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior. This includes session cookies, persistent cookies, and third-party analytics cookies. For a detailed explanation of our cookie usage, please refer to Section 9 of this Privacy Policy.

2.5 Communications Data

If you contact us via email, phone, or a web form, we may collect:

• The content of your messages and inquiries
• Contact details you provide in correspondence
• Records of communications for quality assurance and dispute resolution

2.6 Marketing and Preference Data

With your consent, we may collect:

• Your marketing preferences and opt-in/opt-out selections
• Survey responses and feedback provided voluntarily
• Information about promotional campaigns you have engaged with

2.7 Information from Third Parties

We may receive information about you from third parties such as:

• Social media platforms (if you choose to link your account or log in via social login)
• Delivery and logistics partners
• Payment processors and fraud detection services
• Analytics and advertising partners

3. How We Use Your Information

We use the information we collect for various legitimate business purposes, all of which are described below. We process your personal data only where we have a legal basis to do so under applicable U.S. law.

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders and delivery requests
• To create, manage, and authenticate your account
• To communicate order confirmations, status updates, and delivery notifications
• To process payments and refunds securely
• To handle customer service inquiries and resolve disputes

3.2 Website Improvement and Analytics

• To analyze usage patterns and improve the functionality of our Website
• To monitor and diagnose technical issues and improve platform performance
• To conduct internal research and development to enhance our food offerings and digital experience
• To understand customer preferences and personalize your experience on the Website

3.3 Marketing and Promotional Communications

• To send you promotional emails, special offers, and updates about new menu items — only with your consent or where otherwise permitted by law
• To administer loyalty programs, contests, surveys, and promotional campaigns
• To deliver targeted advertising based on your interests and browsing behavior
• To measure the effectiveness of our marketing campaigns and promotions

3.4 Legal Compliance and Security

• To comply with applicable federal and state laws and regulations
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To enforce our Terms of Service and other legal agreements
• To protect the rights, property, and safety of Pizzana, our users, and the public
• To respond to lawful requests from government authorities and law enforcement agencies

4. Data Sharing with Third Parties

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to assist us in operating our Website and providing services to you. These service providers are contractually obligated to protect your information and may only use it for the purposes for which it was shared. Categories of service providers include:

• Payment processors (e.g., Stripe, PayPal) for secure transaction handling
• Delivery and logistics partners who fulfill your food orders
• Cloud hosting and infrastructure providers for Website operation
• Email and communication service providers for customer communications
• Analytics platforms (e.g., Google Analytics) for usage data analysis
• Customer support tools for managing inquiries and service tickets
• Fraud prevention and identity verification services

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend the rights or property of Pizzana
• Prevent or investigate possible wrongdoing in connection with our services
• Protect the personal safety of users of the Website or the public
• Protect against legal liability

4.3 Business Transfers

In the event that Pizzana undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregate and Anonymized Data

We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes without restriction.

4.5 California-Specific Disclosures (CCPA/CPRA)

Under the CCPA/CPRA, California residents have the right to know whether we "sell" or "share" their personal information. We do not sell personal information in the traditional sense. However, we may share certain categories of data (such as identifiers and internet activity data) with advertising partners for cross-context behavioral advertising, which may constitute "sharing" under California law. California residents may opt out of such sharing by contacting us at [email protected].

5. Data Security Measures

We take the security of your personal information very seriously. We implement a variety of technical, administrative, and physical security measures designed to protect your personal data from unauthorized access, use, alteration, disclosure, or destruction.

5.1 Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our Website
• Encryption of sensitive data at rest, including payment information
• Secure and access-controlled server infrastructure with regular security audits
• Firewalls, intrusion detection systems, and malware prevention tools
• Regular software updates and security patching protocols

5.2 Administrative Safeguards

• Strict access controls limiting employee access to personal data on a need-to-know basis
• Employee training on data privacy and security best practices
• Data processing agreements with all third-party service providers
• Internal data breach response and notification procedures

5.3 Limitations of Security

While we employ industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your data. In the event of a data breach that affects your personal information, we will notify you as required by applicable law, including relevant state data breach notification statutes.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding the personal information we hold about you. We are committed to honoring these rights and providing a clear process for exercising them.

6.1 Rights Available to All U.S. Users

• Right to Know: You have the right to request information about what personal data we collect, use, disclose, and retain about you.
• Right to Access: You may request a copy of the personal information we hold about you in a commonly used, machine-readable format.
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we maintain about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., where retention is required by law or for legitimate business purposes).
• Right to Opt-Out of Marketing: You may unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the CCPA/CPRA, including:

• Right to Know (Detailed): The right to know the categories and specific pieces of personal information collected, the sources, the business purpose, and the categories of third parties with whom it is shared.
• Right to Data Portability: The right to receive your personal information in a portable format that allows you to transmit it to another entity.
• Right to Opt-Out of Sale/Sharing: The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
• Right to Limit Use of Sensitive Personal Information: You may direct us to limit the use of your sensitive personal information to purposes necessary for providing the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level of service quality because you exercised your privacy rights.

6.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, you may:

• Email us at: [email protected]
• Visit our Website: pizzana-meal.digital

We will respond to your verifiable request within 45 days of receipt. If additional time is required, we will notify you of the extension within the initial 45-day period. We may need to verify your identity before processing your request to protect your information from unauthorized disclosure.

6.4 Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. The authorized agent must provide written proof of authorization, and we may require you to verify your identity directly with us.

7. Data Retention Periods

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention periods depend on the type of data and the context in which it was collected.

After the applicable retention period has expired, we will securely delete or anonymize your personal information so that it can no longer be associated with you.

8. Children's Privacy

Pizzana does not knowingly collect, solicit, or process personal information from individuals under the age of 18. Our food ordering platform, account registration, and all associated digital services are directed exclusively to adults. If you are under 18 years of age, you are not permitted to use our Website, create an account, or submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a person under the age of 18, we will take prompt steps to delete that information from our records. If you are a parent or guardian and believe that your child under 18 has provided personal information to us, please contact us immediately at [email protected] so that we can take appropriate action.

We comply fully with the Children's Online Privacy Protection Act (COPPA), which restricts the online collection of personal information from children under 13 years of age, and we apply a higher age threshold of 18 as our minimum service age.

9. Cookie Usage and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. By continuing to use our Website, you consent to the use of cookies in accordance with this policy.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the Website to function properly. These enable core features such as shopping cart functionality, user authentication, and secure checkout. They cannot be disabled.
• Performance and Analytics Cookies: These cookies collect anonymous information about how visitors use our Website, including which pages are most popular and how users navigate through the site. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: These remember your preferences and settings (such as your saved delivery address or language preferences) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies track your browsing habits and are used to deliver relevant advertisements to you on our Website and on third-party platforms. They may be set by our advertising partners.

9.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling certain cookies may affect the functionality of our Website and your ability to use some features.

For more detailed information about the cookies we use, the specific third parties involved, and how to manage your cookie preferences, please refer to our dedicated Cookie Policy available on our Website at pizzana-meal.digital.

9.3 Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. Our Website currently does not alter its data collection practices in response to DNT signals, as there is no universally accepted standard for interpreting such signals. However, you may use the cookie management tools described above to limit tracking.

10. International Data Transfers

Pizzana is a U.S.-based business and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may operate in, or transfer data to, countries outside the United States.

If your personal information is transferred outside the United States, we take reasonable steps to ensure that adequate protections are in place, consistent with this Privacy Policy and applicable law. These steps may include:

• Entering into data processing agreements incorporating standard contractual clauses or other approved transfer mechanisms
• Selecting service providers located in countries with adequate data protection laws
• Implementing technical and organizational security measures to protect transferred data

By using our Website and providing your personal information, you acknowledge and consent to the potential transfer of your data to the United States and other countries, which may have different data protection laws than those in your country of residence.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not operated by Pizzana. These may include social media platforms, payment portals, or food review websites. When you click on such links, you will be directed to a third-party website governed by its own privacy policy.

We strongly encourage you to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy practices, or policies of any third-party sites, applications, or services. Inclusion of any link on our Website does not imply our endorsement of the linked site or service.

12. Your Marketing and Communication Preferences

We may use your contact information to send you promotional materials, newsletters, special offers, and updates about Pizzana's products and services. We only send marketing communications where you have provided consent or where we have a legitimate interest in doing so under applicable law.

You may opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" or "opt-out" link at the bottom of any marketing email we send
• Updating your communication preferences in your account settings on our Website
• Contacting us directly at [email protected] with your request

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages related to your account, orders, or transactions (e.g., order confirmations, receipts, account security alerts).

13. How to File a Complaint with a Data Protection Authority

If you believe that our processing of your personal information violates applicable privacy law and you are not satisfied with our response to your privacy inquiry or request, you have the right to file a complaint with the relevant regulatory authority.

13.1 Federal Level — Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for enforcing consumer privacy and data protection rules under the FTC Act. You may file a complaint with the FTC at:

13.2 State Level — California (CPPA)

California residents may also file complaints with the California Privacy Protection Agency (CPPA), the state body responsible for enforcing the CCPA/CPRA:

13.3 State Attorneys General

Residents of other U.S. states may contact their respective State Attorney General's office to report privacy-related concerns. Many states have enacted their own consumer privacy laws and their Attorneys General are empowered to investigate complaints and enforce compliance.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational needs. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised Privacy Policy on our Website
• Where required by law or appropriate, notify you via email or a prominent notice on our Website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website after the posting of changes constitutes your acknowledgment of the revised Privacy Policy.

15. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your concerns promptly and transparently.

We aim to respond to all privacy-related inquiries within 10 business days and to all formal rights requests within the legally required timeframes (45 days for CCPA/CPRA requests, with the possibility of a 45-day extension where necessary). All requests will be handled with complete confidentiality.